There are 2 kinds of payments within Pronunciation Club

1. Your initial enrolment for the course (whether you chose the one-time payment or a payment plan).
2. Ongoing membership payments (if you decide to continue as a member – whether monthly, annual or lifetime).

1. INITIAL PAYMENT:

You can request a full refund within 30 days of your enrolment. No questions asked. Just let us know, we’ll get it sorted.

2. ONGOING MEMBERSHIP:

There are no refunds for ongoing membership payments for Pronunciation Club.

You have lifetime access to the pronunciation courses materials + teaching call replays + any bonus material we add.

And… lifetime access to any and all updates we might make to the course in future. 

If you’ve received an email notification that your recurring payment has failed:

Our payment processor will automatically re-attempt to take the payment in a day or two, so it’s important we help you fix the issue asap.

Has your credit card changed recently?

If so, simply visit our Customer Hub. There you can easily update your card details. When you’re logged in, click ‘Update My Info’ top right.

The new card details will be used by our payment processor when they re-attempt the payment in a day or two.

Is there a different reason payment has failed?

We’ve received notification of the failed payment too, so we’ll be in touch shortly. In the meantime, don’t hesitate to let us know the situation: [email protected]

Fear not.

1. Visit the password reset page.
2. Follow the instructions there to reset your password.

If you can’t remember which email address you login with:  let us know.

You can easily update your billing name, address and card details at any time.

1. Visit our Customer Hub.
2. Enter the email address you used to purchase.
3. You’ll be sent a secure link to that email address. Click it.
4. Click the ‘Update My Info’ button (top right) to update your details.

Any problems, contact support and we’ll help you out.